TERMS & CONDITIONS
The terms and conditions below regulate the use of the OHAYŌ shop localised on web address www.ohayo.dk. The conditions follow the statutory regulations of the Danish Act of Sales and other statutory Danish regulations concerning online consumer sales.
Payment
You can pay with Dankort, Visa/Dankort, Visa, Mastercard, Visa-Electron and American Express. Prices do not include payment or delivery charge. All prices can be displayed in DKK. The amount will be deducted from your account, when purchased item(s) leaves our stock.
Security
You can safely use your credit card on our web shop. Our payment system requires 3D Secure - a worldwide security standard verified by Visa and Mastercard.
Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order.
Prices
The price of each product is stated in DKK excluding shipping costs but inclusive of the Danish rate of VAT (25%) and all import taxes within the EU.
Local Taxes
Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.
Price Changes
We reserve the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process. We do however take reservations for typing errors.
Complaints and Faulty Delivered Goods
If you have received a faulty item, or if it is not the product on your invoice, please contact us promptly via ohayodk@gmail.com or by visiting our store. If we believe that your complaint is justified, we will send you a new product with free shipping included. If the item is out of stock, we will refund the price of the item. For EU costumers, if your case has been mistreated or we have not together reached a final solution, you can as a final doing submit a complaint to the European Commission Online Dispute Resolution at http://ec.europa.eu/odr
Shipping
All items are shipped by parcel post with DAO or DHL. You therefore have the opportunity to follow your package via track and trace from shipping until it’s delivered. For packages delivered within Denmark we use DAO. Your package will be delivered to the nearest DAO pakkeshop where you can pick it up. Once you have received the package, you should inspect its content. If the package and/or contents are damaged, please contact us immediately so we can resolve the issue.
Returns
OHAYO is a small business with unique vintage items and our return policy is based thereon. If you wish to return an item we can give you a gift certificate, or you can exchange it to other pieces in stock. Our gift certificate is valid for one year. We do not give money back in return. You have the right to return your purchases within a period of 14 calendar days after the day of delivery.
Please contact us at ohayodk@gmail.com if you wish to return an item. Remember to forward your receipt. Return is only possible if the purchased items are returned in the same condition and quantity as when received. This implies that the items are unused upon receipt. If there is evidence to suggest that the product has been used to a degree such as to decrease its value, the customer loses his/her right to exercise a return. When exercising your right to return an item the shipment is paid by the customer. OHAYŌ will not compensate for returned packages lost in the return shipping.
Return Address:
OHAYŌ
Naboløs 3
DK-1206 Copenhagen
Denmark
Disclaimer
It is our ambition that the website is always up and running, however we cannot guarantee this.
We cannot guarantee that all the products shown are available at the time you place your order. If the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the OHAYŌ store can differ from their actual colours. OHAYŌ cannot be held responsible for any such discrepancy.
Lack of conformity
If the purchased items are damaged or does not conform to its description, please contact us at ohayodk@gmail.com and we will remedy the lack of conformity if the complaint is rightful. This is done under the rules of The Danish Sale of Goods Act.
When contacting us please explain the lack of conformity in detail. Complaints must be filed within reasonable time after delivery. We will naturally refund shipping expenses in relation to a rightful complaint.
Return Address:
OHAYŌ
Naboløs 3
DK-1206 Copenhagen
Denmark
When returning an item, please enclose your receipt. OHAYŌ will not compensate for returned packages lost in the return shipping.
Contact & information
If you have any question concerning the above or anything else, write us an email at ohayodk@gmail.com.
OHAYŌ
CVR no.: 39276232
Founded in 2018
Address:
Naboløs 3
DK-1206 Copenhagen
Denmark
E-mail address: ohayodk@gmail.com
OHAYŌ handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.
(This e-commerce website is under the Danish Sale of Goods Act, 2016)
Updated August 2019
PRIVACY
GENERAL
Your privacy is important to us. This privacy policy explains how OHAYŌ protects and processes any information that you give us when visiting our website. OHAYŌ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information for identification purposes, you can be assured that it will solely be used in accordance with this privacy statement. We may update this policy occasionally, so it’s advisable to check this page from time to time to make sure that you are happy with any changes.
TYPES OF INFORMATION
In order to optimise your experience when visiting OHAYŌ, we may provide you with relevant information and personalised offers.
These services are based on your previous visits and information you have submitted to us. Note that we never collect personal data such as name and contact information without your consent.
We process the following categories of personal data:
• Name and contact information including email address
• Location information
• Other browser-generated information including browser type, how you navigated on the site etc.
• Information for third party partners such as Google Analytics and Mailchimp.
HOW WE USE IT
We collect this information to understand your needs and provide you with the best possible service. In particular for the following reasons:
• Internal analysis and optimisation
• Improving our services
• We may occasionally send promotional emails about new products or special offers, which we think you may find interesting using the email address you have provided
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to protect the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to track which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
CONTROLING YOUR INFORMATION
You may choose to restrict the collection or use of your personal information in the following way: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ohayodk@gmail.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to ohayodk@gmail.com.
If you believe that any information we are holding is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.